For instance, Messenger is a social messaging app that is tied to Facebook - if someone is asking for customer service help on a Facebook post on your Business Page, you can take the conversation out of the public eye and into a private conversation on Messenger to resolve. Social messaging apps are often connected to social media platforms so that you can send messages to other social media users. (Huge news for all you emoji-heads out there.) You can exchange words, photo or video messages, and share links - just like you would in a text message. Direct messages (DMs) to one another, however, are not publicly visible. Social messaging platforms give users a chance to create public-facing profiles, images, and statuses with others in their network. As long as you’ve got delicious WiFi or 3G access on tap, you can message to your heart’s desire. Unlike SMS and text messages, you are connected via the internet, not through phone reception. Social messaging apps are programs on your phone or computer that allow you to chat privately with one or many other users. Book a Demo What are social messaging apps? Manage all your messages stress-free with easy routing, saved replies, and friendly chatbots.

Messaging app